Player Account FAQ

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    General
  1. What is a Persona ID?
  2. How do I determine my Persona ID?

    3. Player Account
  3. I registered for a player account on www.GoldenTee.com or www.SilverStrikeBowling.com but never received the activation email.
  4. What do I do if I cannot remember my username, password, or pin number?
  5. Can I attach more than one card to my Player Account?
  6. I have updated my email address however I never received confirmation of the change.
  7. I am trying to attach my Credit Card to my Player Account and it keeps telling me CARD NOT FOUND.
  8. I forgot my username and password so I set up another Player Account. When I went to attach my card to it I got an error message saying that card is already in use.
  9. Who do I contact for Player Account Help?
  10. Can I cash out for just a portion of the money in my Player Account?
  11. I requested a new password but have not received an email yet.
  12. Help... I requested a new password but I cannot login.

    13. Cards
  13. I purchased a card through the game or website. How long does it take to receive my card?
  14. Why should I purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler’s Club Card?
  15. I use a Credit Card to identify myself and now the card has either expired or has gotten lost. My replacement Credit Card no longer pulls back my stats when I identify myself on the game. What do I do?
  16. My Credit Card has expired but can I still check in with it?
  17. I ordered a SSBC card and it finally came but when I swipe it another persons name shows up.
  18. My card doesn’t seem to be working anymore. How do I get a replacement card?

    19. Golden Tee LIVE
  19. I have played in a few contests and placed high enough to win. I do not see the prize payouts in my Player Account.
  20. How do I collect money that I have won in Golden Tee LIVE?
  21. Can I use multiple cards to check in on the game?

    General

  1. What is a Persona ID?
    2. A Persona ID is a uniquely generated alpha-numeric identifier that recognizes you as a player based upon your credit card, Golden Tee LIVE Gold Card, or Silver Strike Bowling Bowlers Club Card.

  2. How do I determine my Persona ID?
    3. If you have a Golden Tee Live Gold Card or Silver Strike Bowling Bowlers Club Card, your Persona ID is printed on the front of the card. If you are using a credit card to identify yourself on the game, you will need to register for a player account on our website. After registering, follow the instruction to attach your credit card to the player account. Once attached, you can always find your Persona ID by logging in to your player account on www.GoldenTee.com or www.SilverStrikeBowling.com and looking in the upper right hand corner of the Welcome Page.

    Player Account

  3. I registered for a player account on www.GoldenTee.com or www.SilverStrikeBowling.com but never received the activation email.
    4. If you never received the activation email, ensure that the email was not intercepted by your spam or junk mail filter on your email program. To request a new activation email, you may do so here: Request New Activation. Ensure that you provide a valid email address.

  4. What do I do if I cannot remember my username, password, or pin number?
    5. You can contact us and we will be able to look up your username and pin number. For security reasons we will NEVER know your password. You may generate a new password if you know your username and pin. The password will be emailed to the email address indicated in your player account.

  5. Can I attach more than one card to my Player Account?
    6. Currently, you can only attach a single card to a web account. If you play with multiple cards, you will need to create a web account for each card.

  6. I have updated my email address however I never received confirmation of the change.
    7. In order to change your email address in your player account, we will send a confirmation email to your new email account. Ensure that the email was not intercepted by your spam or junk mail filter on your email program. You will need to click on the link or copy the URL in the email to activate the change of email address.

  7. I am trying to attach my Credit Card to my Player Account and it keeps telling me CARD NOT FOUND.
    8. The imprint on the front of the card does not always match the data encoding of the card. Credit card companies are also encoding special characters such as ‘/’ and ‘\’ in the credit card data which does not appear on the front of your card. Next time you identify yourself on the game, make a note of EXACTLY how your name appears on the check-in screen.

    It is also common for credit card companies to place first, middle, and last name information in different name fields. If you are sure you have the correct encoding of your name (including special characters), adjust where you enter your middle name when attaching a card ( i.e. add it to the first name field in addition to your first name and try the same for last name).

  8. I forgot my username and password so I set up another Player Account. When I went to attach my card to it I got an error message saying that card is already in use.
    9. You can only attach a credit card, Golden Tee Live Gold card, or Silver Strike Bowling Bowler’s Club card to a single player account. Please contact us and we will be able to look up your username and pin number. For security reasons we will NEVER know your password.

  9. Who do I contact for Player Account Help?
    10. You can contact Steven Sobe at 847-870-7027 x114, ssobe@itsgames.com or Cheryl Osorio at 847-870-7027 x195, cosorio@itsgames.com.

  10. Can I cash out for just a portion of the money in my Player Account?
    11. No. Currently you may only cash out of the entire proceeds of your player account.

  11. I requested a new password but have not received an email yet.
    12. When you request a new password, we will generate a new password and send it to the email address that is on file with that player account. Please check the email account that you registered with and ensure that it didn't get routed to your Spam or Junk Email folder.

  12. Help... I requested a new password but I cannot login.
    13. It is possible that you saved your old password in your Internet browser and its remembering the old password. We suggest that you clear out the saved password for GoldenTee.com or SilverStrikeBowling.com from your Internet browser and try again.

    Cards

  13. I purchased a card through the game or website. How long does it take to receive my card?
    14. You should be receiving your card in the mail 4-6 weeks after you placed your order. If more than 6 weeks has elapsed, please contact us.

  14. Why should I purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler’s Club Card?
    15. When you purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler’s Club Card, you will be able to tie this card to your credit card. If you ever lose your credit card or your credit card expires, you are ensured that you will not lose your stats because the two are linked. If you ever lose your Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler’s Club Card, we will be able to provide you with a replacement and you will not lose any of your stats.

  15. I use a Credit Card to identify myself and now the card has either expired or has gotten lost. My replacement Credit Card no longer pulls back my stats when I identify myself on the game. What do I do?
    16. When credit cards are reissued, it is common that the data encoded on the back of the credit card differs from the original and will not match your old card. Unfortunately, we are not able to discern these differences between the two cards. To avoid this problem, purchase a Golden Tee Live Gold Card or Silver Strike Bowling Bowler’s Club Card.

  16. My Credit Card has expired but can I still check in with it?
    17. Yes, but you may still want to purchase a Golden Tee Live Gold Card or Silver Strike Bowling Bowler’s Club Card. You can purchase a card either on a game or via our website.

  17. I ordered a SSBC card and it finally came but when I swipe it another persons name shows up.
    18. We apologize for the inconvenience. What you need to do is mail the card to the address that is listed on the back. Include a note indicating that you need a new number and we will replace the card at no charge.

  18. My card doesn’t seem to be working anymore. How do I get a replacement card?
    19. You can go to either www.goldentee.com or www.silverstrikebowling.com and set up a player account. Attach your card to that player account and then go to Modify / Profile – Order replacement. There is no charge for this.

    Golden Tee LIVE

  19. I have played in a few contests and placed high enough to win. I do not see the prize payouts in my Player Account.
    20. Contests are open to the first 50 players. If a contest does not fill to the 50 person capacity within 7 days the contest is automatically closed and $1 is refunded back into your Player Account.

  20. How do I collect money that I have won in Golden Tee LIVE?
    21. Players must create a player account on our website and attach their credit card, Golden Tee LIVE Gold card or Silver Strike Bowling Bowler’s Club card to the account. You will then be able login to your player account and request a cashout. If you are unable to use a computer, a claim form can be faxed to Incredible Technologies for fulfillment. Please contact Cheryl Osorio at 847-870-7027 x195 for additional information.

  21. Can I use multiple cards to check in on the game?
    22. Yes. However you will need to create a separate Player Account for each card that you identify yourself on the game with.